Terms of service.

1. The services

Phantom Z Labs is a visual studio. Our imagery and motion are AI-generated and studio-directed: we build editorial scenes around a product you supply, through studio art direction and AI tools, rather than a traditional photographic shoot. The work is directed by the studio and delivered to you for review. This website does not create client accounts or generate imagery on demand. Where checkout is offered, payment is handled through Stripe Checkout.

Our services are intended for professional clients only and are not directed to consumers purchasing for personal, family or household use.

2. Engaging the studio

A project begins when we agree its scope, deliverables, timeline and fee — by email or in a written quote or statement of work. That agreement, together with these terms, forms the contract for the project. Nothing on this website is a binding offer until we have confirmed a project in writing.

3. Your materials

You provide the product images, brand assets and briefs we need (“Client Materials”). You confirm that you own or are licensed to use them, that you have the rights to have imagery produced from them, and that they do not infringe any third party’s rights. You must not send us materials depicting identifiable people without their consent. You are responsible for the accuracy and lawfulness of what you send.

4. Deliverables, ownership & licence

On full payment of the agreed fee, you receive the rights to use the final delivered assets (“Deliverables”) for the purposes agreed for the project — for example your campaigns, channels and feeds. You retain all rights in your Client Materials. The studio retains ownership of its own pre-existing methods, tools and know-how, and of any working files, drafts and outtakes not delivered.

We may show non-confidential Deliverables and the work behind them in our own portfolio and channels to demonstrate the studio’s work. If you would prefer we did not, tell us in writing and we will treat the engagement as confidential.

The Deliverables are original works created by the studio. We do not knowingly reproduce any third party’s copyrighted works or trademarks. Where you ask us to feature your own or a third party’s brand assets — a logo, a trademark, or a specific referenced style — you confirm you have the right to use them and you are responsible for that use.

5. Revisions & acceptance

Each project includes the rounds of revision we agree in scope. We will refine the work to meet the agreed brief and standard; additional rounds or changes of direction beyond the agreed scope may be quoted separately. You are responsible for reviewing Deliverables before any public or commercial use.

6. Fees & payment

Fees are set per project in the quote or statement of work we agree. Unless stated otherwise, invoices are payable within the period stated on the invoice. Online checkout payments are processed by Stripe; Stripe may apply its own checkout, payment-method and fraud-prevention terms. We may ask for a deposit before starting and may withhold delivery, or the licence in clause 4, until payment is complete.

7. Refunds, cancellation & your right to withdraw

You can cancel a project at any time before we begin production and receive a full refund of anything you have paid, including any deposit. Once we have started production, fees for work already carried out are non-refundable; we will, however, always work with you in good faith through the revisions in clause 5 to get the result right.

If you are a consumer in the EU or UK, you ordinarily have a statutory 14-day right to withdraw from a distance purchase. Because we create work to your specifications, you may ask us to begin during that period. If you ask us to start, you accept that you lose the right to withdraw in respect of work we have already performed. We will not begin production until you have confirmed you want us to start.

8. Our process & AI-assisted production

We work through our own proprietary visual system and process, which incorporates third-party generative and AI-assisted tools. References to a “proprietary system” describe that process, art direction and curation, not a claim to own any underlying third-party model. We aim to keep your product faithful — shape, colour, material and logo — but generated scenes may contain inaccuracies or artefacts, and results are not a warranty of likeness, accuracy or fitness for a particular use. Deliverables are provided for your review and sign-off.

9. Acceptable use

You agree not to ask us to, and not to use the Deliverables to:

• use content you do not have the rights to use;
• depict identifiable people without their consent;
• create unlawful, infringing, deceptive or harmful content;
• misrepresent another brand or pass off the work as another party’s.

10. Confidentiality

Each party will keep the other’s non-public information confidential and use it only for the project. This does not apply to information that is public through no fault of the receiving party, or that must be disclosed by law.

11. Warranties & liability

The services are provided with reasonable skill and care, but otherwise without further warranties to the fullest extent permitted by law. We are not liable for indirect or consequential losses, lost profits, or for the use you make of the Deliverables. Our total liability for any claim relating to a project is limited to the fees you paid us for that project. Nothing in these terms limits liability that cannot be limited by law.

12. Governing law

These terms are governed by French law. Disputes fall under the jurisdiction of the competent courts of the Paris region, subject to any mandatory protections that apply to you.